Refund and Returns Policy

At Bloom Shades, we want you to be satisfied with your purchase. If you are not completely satisfied with your Cushion Cover order, you may request a return or refund in accordance with the terms below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition
Be clean and free from stains, odors, or damage
Include the original packaging where reasonably possible
Be returned with proof of purchase or order information

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

Before sending an item back, please contact us at:

inquiries@bloomshades.store

Please provide:

Your order number
The item you wish to return
The reason for the return
Photos of the item if it is damaged, defective, or incorrect

We will review your request and provide return instructions if your return is approved.

Please do not send items back without contacting us first.

3. Damaged, Defective, or Incorrect Items

If you receive a Cushion Cover that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request clear photos of the product and packaging to help us investigate the issue.

If the issue is confirmed to be our responsibility, we may offer a replacement, refund, or another appropriate solution.

4. Change of Mind

If you simply change your mind about your purchase, you may request a return within the applicable return period, provided the item meets our return conditions.

Unless the return is due to an error, defect, or damage attributable to us, the customer may be responsible for the return shipping costs.

5. Non-Returnable Items

For hygiene, safety, or other legitimate business reasons, certain items may not be eligible for return once used or opened.

Customized or personalized products may also be excluded from returns unless they arrive damaged, defective, or incorrect.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

7. Partial Refunds

In certain circumstances, only a partial refund may be available, including where an item has been used, damaged, stained, altered, or otherwise does not meet the return conditions.

8. Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it, please first check your payment account and contact your payment provider.

If the refund is still missing, please contact us at:

inquiries@bloomshades.store

9. Exchanges

We may offer exchanges for defective, damaged, or incorrect items depending on product availability.

If you would like to request an exchange, please contact us before returning the product.

10. Return Shipping

If the return is caused by an incorrect item, manufacturing defect, or damage attributable to us, we will work with you on an appropriate return or replacement solution.

For returns due to customer preference or change of mind, return shipping costs may be the customer’s responsibility.